Safety and quality
Who is responsible for your flight, how you can check them, and what we ask of passengers.
Responsibility for your flight
Commercial helicopter flights are operated under an air operator certificate (AOC) issued by a national aviation authority. The operator that holds the certificate is responsible for the aircraft, the crew and the conduct of the flight.
Aviation operator
The aviation operator and its certification details are stated in your written quote. You can also ask us for them before you book.
How to check an operator
- Ask for the operator’s legal name and AOC number. The quote names the operator, and we give you the certificate details on request.
- Check the certificate with the authority that issued it. Many authorities publish lists of certificate holders.
- Ask the operator about the approvals relevant to your flight, for example offshore operations or night flying.
On the day of the flight
- The pilot in command has the final say on whether, when and where the aircraft flies.
- Every passenger attends the safety briefing before boarding.
- Survival equipment is worn as instructed for the whole flight.
- Crew and helideck staff instructions are followed at all times.
Helidecks and installations
Each installation sets its own rules for helicopter movements, and a helicopter landing officer normally controls the deck while an aircraft is on it. An installation can close its deck or refuse a landing at any time, for example during crane lifts or in poor conditions.
What we do not claim
You will not find certification badges or aviation authority logos on this website. Certificates belong to the operator that holds them, and you can ask to see the details that apply to your flight.
Raising a safety concern
If you have a safety concern about a flight booked through us, tell us through the contact form or in writing. If there is an immediate danger, tell the crew or the installation staff at once.