Frequently asked questions

Create an account, sign in and complete the flight request form. If you only have a question, use the contact form instead; no account is needed for that.

The account keeps your requests, quotes, payments and tickets together, and makes sure only you can see them.

Service areas are confirmed for each request. Tell us your departure point and destination, and the quote confirms whether we can serve the route.

You can mark a request as urgent, but we cannot promise availability or response times. If someone’s life or health is at risk, call the local emergency number or the installation’s emergency response contact.

Only after you have accepted a written quote. The quote states the full price and, if one applies, the deposit and when the balance is due.

The payment methods for your booking are listed in your quote.

In your account under Payments and Invoices, once they have been issued.

Each quote shows an expiry date. After that date it can no longer be accepted; ask us for a new quote if you still need the flight.

Open the booking in your account and cancel it there. If you have accepted a quote or paid, the cancellation terms in your quote and our Cancellation & Refunds policy apply.

The operator decides whether a flight can go. If it is delayed or cancelled because of weather, we contact you about a new time. What happens to the price is set out in the cancellation terms of your quote.

Photo ID matching the name on the manifest, any medication they need and personal items in a small bag. Offshore training and medical certificates are needed where the installation requires them.

It depends on the aircraft and the route and is stated in your quote. Bags are normally weighed at check-in.

They must be declared in your request. Whether they can be carried, and how, is decided case by case by the operator and confirmed in writing.

They depend on the aircraft and the route and are confirmed in the quote. Send the weight and dimensions of each piece with your request.

Use Track a flight with your booking or ticket reference and the surname of a passenger. When you are signed in, your account shows the status as well.

Staff at check-in or on an installation can check a ticket on the Verify a ticket page with the ticket number and its verification code.

Only you, when signed in, and our staff. The public tracking page shows status information only, never names or contact details. Amounts are shown to the signed-in account holder.

Send a request through the contact form or to the privacy contact in our Privacy Policy. Some booking and payment records must be kept for the periods stated there.

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